Tier 2 Network Specialist
nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.
We are now looking to recruit Network Support Engineers to work variable shift patterns within our Global Network Operations Facility in Brno, Czech Republic. Relocate to Brno and work for a Cisco Multinational Partner!
Brno is 2nd largest city in the Czech Republic. It is commercially important hub, with presence of many national and international companies. Being home for some of the top ranking universities in the country you can sense the youthful and vibrant atmosphere and plenty to do
CV to: firstname.lastname@example.org
The positions available offer:
We are looking for network support engineers:
Purpose of role:
This role is a mix of tier 1 & 2 network support for our major telecommunications customer. That means engineer determines the issue, actions by engaging relevant party, keeps client updated till solution is provided. Builds up knowledge on Cisco switches, has an access to EMEA & US devices. Learns company’s procedures and their global customers. Once fully confident then further, 2nd level is added; fixing faults, handling global clients of various technical expertise.
In order to provide a multilingual support you will be required to work various shifts in order to cover 24/7 operation. Shifts will be assigned to you by your manager. It will be either 8hr (Mon – Fri) or 12 hr shifts (Mon – Sun), allowing for continuous periods of rest.
Principle Duties and Responsibilities in tier 2:
Technical Skills Profile:
Soft Skills Profile: